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Grievance Mechanism

Client’s queries/complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

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  • Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Client Servicing Team on investors@ekvity.com. Alternatively, the Investor may call on 022 - 6239-2401/4201 OR +91 98339 08099.
  • Letter may also be written with their query/complaint and posted at the below-mentioned address:
    Ekvity Investment Advisors
    1320, 13th Floor Solaris One Sai Wadi Teli Galli,
    Andheri East, Mumbai - 400 069.
  • Clients can write to the Investment Adviser at kharanshu.parikh@ekvity.com only if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor.
  • In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI.
  • ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
  • A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/
  • Registration granted by SEBI, membership of BSE (in case of IAs) and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.

  • Investment in securities market are subject to market risks. Read all the related documents carefully before investing.

Grievance Redressal/Escalation Matrix
Details of Designation Contact Person Name Address Where the Physical Address Location Contact No. Email-Id Working Hours When Complainant Can Call
Customer Care Ekvity Investment Advisors 1320, 13th Floor Solaris One Sai Wadi Teli Galli, Andheri East, Mumbai- 400 069. +91 98339 08099 investors@ekvity.com 10 a.m to 7 p.m
Head of Customer Care Kharanshu Samir Parikh 1320, 13th Floor Solaris One Sai Wadi Teli Galli, Andheri East, Mumbai- 400 069. +91 98339 08072 kharanshu.parikh@ekvity.com 10 a.m to 7 p.m
Compliance Officer Smit Vipul Jhaveri 1320, 13th Floor Solaris One Sai Wadi Teli Galli, Andheri East, Mumbai- 400 069. +91 98337 77278 smit.jhaveri@ekvity.com 10 a.m to 7 p.m
Principal Officer Kharanshu Samir Parikh 1320, 13th Floor Solaris One Sai Wadi Teli Galli, Andheri East, Mumbai - 400 069. +91 98339 08072 kharanshu.parikh@ekvity.com 10 a.m to 7 p.m